Warranty Claim Management, Start to Finish
We handle your entire warranty receivables process — so your team stays focused on servicing vehicles and generating revenue.
Our Six-Step Claim Management Process
A disciplined, repeatable process built on years of OEM-specific expertise — applied consistently across every claim, every dealership, every day.
Claim Submission
Our team receives claim data directly from your DMS. No work order scans or warranty report printouts required from your staff — we work with what your system already generates.
OEM Compliance Review
Every claim is reviewed against current OEM requirements for your specific brand. We verify labour operations, times, parts, and documentation before submission to prevent rejections.
Electronic Submission
Claims are submitted electronically to the manufacturer through the appropriate warranty portal — Nissan, Ford, GM, Honda, Hyundai, Kia, Chrysler, Infiniti, or Acura.
Tracking & Follow-Up
We monitor every submitted claim through to payment. Pending, held, or rejected claims are flagged immediately and actioned — nothing falls through the cracks.
Status Reporting
All key personnel — Service Manager, Fixed Ops Director, Controller — receive regular status updates on outstanding receivables. Full visibility, no chasing.
Issue Resolution & Prevention
When we identify procedural or process issues that are causing claim problems, we flag them proactively so they can be corrected before they cost you money.
Everything You Need. Nothing You Don't.
Our service is comprehensive by design. When you work with Fixed Ops, you get a complete warranty administration function — not a partial solution that still requires internal resources to manage.
Pricing
Volume-based and highly competitive. Our pricing scales with your claim volume and is consistently more cost-effective than maintaining in-house warranty administration staff — with superior results.
Fixed cost — no CPP, vacation pay, overtime, sick time, or benefits
Less cost than an in-house clerk
Weekly/monthly reports on the health of your claims with clear explanations on any outstanding amounts — no surprises
All claims reviewed for compliance — know exactly what to train your staff on
Know exactly what to train your staff on
No disruption in payments due to vacations or other time off
Fully trained and up to date on all OEM warranty processes and procedures
Dealer, GM, and Service Manager kept fully aware of all warranty payments and concerns
Claims never leave your dealership
Contract can be cancelled with 30 days notice
Deep Expertise Across All Major Manufacturers
Each OEM has its own warranty portal, submission requirements, and claim rules. Our team knows them all — and stays current as they change.
Nissan
NNA Warranty Portal
Infiniti
NNA Warranty Portal
Ford
OWS / OASIS
GM
Global Warranty Management
Honda
eBiz
Hyundai
Warranty Management System
Kia
Kia Warranty System
Chrysler
StarConnect / DealerCONNECT
Acura
eBiz
Ready to Hand Off Your Warranty Process?
Contact us for a no-obligation consultation. We'll review your current process and show you exactly how Fixed Ops can improve your results.
Request a Free Consultation